Shipping & Returns
Custom-Made & Made-to-Measure Garment Return and Exchange Policy
Sales Finalisation
Upon receiving full payment and order confirmation from Envy Activewear, all sales are deemed final.
Shipping Times for Made-to-Measure Leotards
Manufacture times (from order to ready-to-ship) can fluctuate based on customer demand. You can find our current estimated manufacturing durations here.
We dispatch all orders through Australia Post, originating from Albion Park, NSW, 2527, Australia. Shipping costs, both domestic and international, are conveniently calculated for you during the online checkout process.
Combined Shipping Policy
Unfortunately, we do not offer a service to consolidate shipping across multiple orders. Shipping charges are automatically calculated during the checkout process based on Australia Post's rates for weight and value (including shipping insurance when applicable). While we previously provided this service, it was discontinued several seasons ago. We apologise for any inconvenience this may cause.
Shipping of High-Value International Orders
For international orders exceeding a total value of $2000 AUD, your items will be shipped in multiple packages. This helps ensure compliance with shipping regulations and provides added security for your purchases during transit.
International Customs Fees Responsibility
For orders outside of Australia, please be advised that importing a leotard into your country may incur customs fees. These charges are not included in Envy Activewear's shipping quote and, if assessed, are payable by you to your local customs agency upon the leotard's arrival.
Measurement Responsibility
Envy Activewear produces all leotards based on the measurements provided by the Customer at the time of order. We are not responsible for misfits resulting from incorrect measurements supplied by the customer.
Design and Colour Deviations
Minor discrepancies in design or colour compared to website illustrations or social media photos are to be expected and are not grounds for complaints.
Limitations of Liability
Envy Activewear will not provide replacements, refunds, adjustments, or compensation if the customer:
- Provides incorrect measurements.
- Selects an undesired design, colour scheme, or crystal design.
- Experiences minor discrepancies in design or colour compared to website illustrations or social media photos.
- Fails to adhere to laundry or wearing instructions.
Valid Grounds for Adjustments, Replacements or Compensation
Exceptions exist for refunds, replacements, adjustments, or compensation if:
- The garment diverges significantly from the chosen design or colour. However, individual creation may lead to slight variations.
- There are major workmanship defects in the garment.
- The garment does not align with the measurements given by the customer.
Complaint Procedure
In the event of valid complaints, contact us within 7 days of receiving your order. If we determine your complaint as valid, we may:
- Accept the garment for alteration.
- Manufacture a replacement based on the original specifications.
- Offer reasonable compensation. In these specific cases, Envy Activewear will cover the return shipping costs, provided we approve the shipping method and associated costs beforehand.
Other Alteration Circumstances
For all other scenarios not specified above, customers bear the responsibility for all costs related to shipping and alterations, given that Envy Activewear consents to the garment alteration.
Exceptions to Returnable Products
Products offered on Sale are not returnable unless faulty. This type of sale is considered final.
Missing Items
Should your parcel arrive missing any items due to our oversight, we will cover the cost to send the missing items to you.
Upon receiving your package, please ensure you open your parcel then check all items are included. Claims for missing items cannot be accepted after 7 days of receipt.
Damaged or Non-Delivery
Envy Activewear is not responsible for items that are damaged during shipping or fail to arrive. We strongly recommend that customers opt for insured shipping for added protection. If your parcel is insured and encounters any issues during transit, please contact Australia Post directly to address the matter.
Products Deemed Faulty
At Envy Activewear, we uphold stringent quality control measures, meticulously inspecting all our products. If you suspect you've received a damaged product, it's crucial to reach out to us with your purchase details within 7 days. In many cases, we can identify and offer solutions swiftly, ensuring minimal inconvenience for you.
Last updated: 22 October 2024